Frequently Asked Questions

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Life is too short to spend your valuable and limited free time cleaning. Let Signature Cleaning Pro reduce the stress level in your life by eliminating cleaning from your “to do list” forever. You can trust Signature Cleaning Pro to take a personal interest in delivering the best and most detailed cleaning service possible. Our staff is easy to communicate with and they take personal pride in their work. Your satisfaction is our goal. Signature Cleaning Pro takes every possible precaution in hiring the most qualified and trustworthy individuals. All Signature Cleaning Pro employees are bonded and insured and have been thoroughly background checked.

Yes. We have built our business and reputation by providing our clients with the best possible cleaning service available anywhere. For this reason, we offer you the following guarantee (must be notified within 48 hours of service).

No, Signature Cleaning Pro is an independent local company.

No. We will have you sign a Service Agreement at the time of your complimentary in-home estimate to acknowledge that you have received your information in writing. There is no term to this agreement; you may cancel at any time.

Our goal is to provide customized and sanitary service. We use the supplies you prefer so that you know exactly what is being used in your home. We also use your equipment so that you have peace of mind in knowing that your equipment has not been in other client’s homes, ensuring no cross-contamination occurs in case of allergies or bedbugs, for example.

Normally, teams of two uniformed cleaning professionals will arrive to clean your home. On occasion, a crew of three may be sent if the situation warrants it. We make every effort to send the same team to your home for every cleaning taking into account any illness or vacation. We understand and appreciate your concern in having the same individuals cleaning your home on a consistent basis.

There are several ways in which we monitor quality. We have a quality assurance manager who is in the field on a daily basis checking the quality of work our teams are providing. In addition, our company policy dictates that our staff checks each other’s work before leaving the home. We will also send out an annual survey to every client and perform random telephone quality checks to be sure our service is satisfactory. Quality is our number one priority and we want our clients to be completely satisfied.

Clients have several options available to them, but providing access instructions that you are comfortable with is our main concern. If a customer chooses to provide us with a key for entry, please be assured we take every precaution to ensure a client’s safety. Client keys are stored in a lockbox at our office and are marked with a code that keeps the client’s privacy and security as the number one concern. Our management staff are the only ones who have access to which keys belong to which client. If you are not comfortable with providing a key, you also have the option of providing a garage code, a location for a hidden key or whatever method you are most comfortable with.

We love pets! We understand that pets are like children. We always want to know their names and if it is okay to give them treats. If you do have an aggressive pet, we ask that they are secured during the cleaning day.

Our employees are not allowed to climb any higher than a 2-step stool, move furniture that contains electronics or lift any objects over 20 pounds. They also do not prepare meals, do laundry, or provide any pet or children related services.

We begin your service with an initial “detailed cleaning” of your home. This first clean is similar to a ‘spring cleaning’. There is a variety of first time tasks performed during this clean that requires extra time and effort. There is a big difference between “old dirt” and “new dirt”. It is not uncommon for us to spend two to four times longer at an initial clean than we will spend at your regular, recurring clean.

We will contact you approximately two weeks before a holiday to arrange for an alternate day. The holidays we observe are New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

No, this is a major problem in our industry. A great deal of time and resources is put into hiring and training our staff. Our Service Agreement states that you agree not to hire any past or present Signature Cleaning Pro employee for a period of not less than 2 years from the date the employee last worked for Signature Cleaning Pro.

When it comes to your housekeeping payment is due at time of service. Clients have the option of payment by credit card (Visa, MasterCard, Discover) or check. If you choose to pay by credit card, please know a 3% surcharge will be added.

Congratulations on purchasing a wonderful discount through a Social Buying network. Below are some important points to remember.

We have a limited service area. Please check the Service Area page to be sure the home you want cleaned is in this service area before purchasing. If you have purchased the offer and are NOT in the service area, please contact whomever you purchased your voucher through.

Offer Value

This offer is valid for a specific amount of time for BASIC CLEANING SERVICES. Our crews work in teams so each member’s work is accounted for individually. If you purchased three hours of cleaning, that is equivalent to 2 housekeepers for 1.5 hours or 3 housekeepers for 1 hour.

Additional time may be purchased at the time you make your appointment at our standard rate of $65 per hour. A valid credit card will be required for additional time.

To make the most of your cleaning time, it is very helpful to have a list prioritizing what areas you would like cleaned 1st, 2nd, 3rd, etc. See our detailed descriptions of Basic Cleaning services on our website.

This offer cannot be used or combined with any other offer or promotion. This promotion cannot be used for current or past jobs. If you are a current client, you may use this offer for a SPECIAL CLEANING or other services we offer.

What is Included

The offer purchased is for a specific amount of time. It is not valid for an entire house, deep cleaning, or special cleaning requests. We will use your products, so please have them available or leave a note as to where they are located. If you prefer we use our products, there is an additional $10 charge. Please inform us at the time you schedule your appointment if we will need to bring our own supplies.

Each voucher must be used at one time and at one location. If you purchased a voucher as a gift, please have the recipient contact us directly to schedule their cleaning.

Kitchen appliance cleaning cannot be accommodated during the voucher cleaning unless additional time is purchased. We will gladly clean appliances on subsequent cleaning visits with an extra charge per appliance.

We do not declutter. We are unable to provide comprehensive and thorough cleaning if are not able to get to the surfaces needed to be cleaned. Please have reasonable expectations for what can be cleaned by three people in one hour. We will send out staff members who are trained and experienced in house cleaning. They will work quickly and thoroughly to do the best job in the time frame provided. If you have specific requests or instructions, please let the crew know upon arrival.

Making Your Appointment

To help us schedule your cleaning, please call the office nearest your home. If you have a preference as to what day or week you would like your cleaning, please let us know. We will do our best to accommodate your request, however appointments will be scheduled based on a first-come, first- served, location, and availability of crews in your area. If you intend to use your cleaning for a specific calendar event, please schedule as far in advance as possible to insure availability.

Our crews leave the office at 9 am and clean no later than 5 pm. The first cleaning of the day is generally reserved for current clients.

Please remember, coupons have expiration dates.

Cancellations & Rescheduling

You MUST provide at least 48 hours notice if you need to reschedule your appointment. Cancellations less with than 48 hours notice will forfeit the voucher. If we are unable to gain access to your home at the time of cleaning or are turned away, the voucher is forfeited. Your rescheduled appointment will be based on crew availability within our standard scheduling process.

Tipping

New and existing clients often ask whether or not it is appropriate and/or acceptable for them to tip our staff. Tipping is not required, although it is greatly appreciated. The amount of tip, if you choose to leave one, is completely up to you and is very much appreciated by our staff.

Our Goal

We are very happy to offer our cleaning services through Social Buying Networks in the hopes of gaining new customers. We have been locally owned and operated since 1990 and have many long-time, happy customers. We pride ourselves on excellence because you deserve the best! Our comprehensive cleaning services can be tailored to meet your needs. Our staff is highly trained, professional, dependable and courteous and we are fully insured and bonded. Please review our website for more information about Signature Cleaning Pro and the additional services we offer.

Your Satisfaction Is Guaranteed!